Privacy Policy

1. Introduction

Welcome to May's Chills ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make purchases from us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services.

Personal Information You Provide:

• Contact Information: Name, email address, phone number, delivery address
• Account Information: Username, password, profile preferences
• Payment Information: Bank details, transaction history (processed securely through our payment providers)
• Order Information: Products purchased, delivery preferences, special instructions
• Communication Data: Messages, feedback, customer service inquiries
• Health Information: Dietary preferences or allergies (only when voluntarily provided for customization)

Information Automatically Collected:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, search queries
• Location Data: General location (city/region) for delivery services and analytics
• Cookies & Tracking: See section 7 for details

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including delivery and payment processing
• Customer Service: To respond to your inquiries, complaints, and provide support
• Service Improvement: To analyze usage patterns and improve our products and services
• Communication: To send order confirmations, delivery updates, and service announcements
• Marketing: To send promotional offers, newsletters, and updates (only with your consent)
• Personalization: To tailor our services to your preferences and dietary needs
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in our operations:
  • Delivery partners (for order fulfillment)
  • Payment processors (for secure transactions)
  • IT service providers (for website maintenance)
  • Marketing platforms (for communications, with consent)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of May's Chills, our customers, or others
• Aggregated Data: We may share aggregated, anonymized data for analytical purposes

International Transfers: Your information may be transferred to and processed in countries other than Nigeria. We ensure adequate protection through standard contractual clauses or other approved mechanisms.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Protected servers and databases
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security awareness training for staff
• Incident Response: Procedures for handling data breaches

6. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (with certain exceptions)
• Restriction: Request restriction of processing in specific circumstances
• Objection: Object to processing based on legitimate interests
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Opt-Out: Opt-out of cookies and tracking technologies (see section 7)

To exercise your rights, please contact us using the information in section 10. We will respond within 30 days and may request verification of your identity.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality (cannot be disabled)
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of advertising campaigns

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored
• Delete individual cookies or all cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

Note: Disabling cookies may affect website functionality and your user experience.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For users aged 13-18, we recommend obtaining parental consent before using our services or providing personal information.

9. Policy Changes

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when revisions were made. We encourage you to review this policy periodically.

Material changes will be communicated through:

• Email notification (if you have an account)
• Notice on our website
• In-app notifications (if applicable)

Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: